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Home Help

HELP

On this page you will find answers to frequently asked questions. If you do not find the answer to your question, please do not hesitate to contact us.


USE OF SITE

Coffee Market recognizes the importance of online safety when it comes to your personal data and your online transactions; this is why we take all necessary measures and use the most modern and advanced methods to ensure maximum safety. All information related to your personal data and your transactions are secure and confidential. Online safety on coffee-market.gr is achieved through the following methods:

  1. Customer Identification: When you login, your e-mail address and you password securely provide access to your personal information. The only person who has access to your information is yourself and it is your responsibility to keep them safe and not reveal them to third parties.

  2. Safe Transaction: All information transmitted by the user / member of coffee-market.gr is confidential and coffee-market.gr has taken all necessary steps to use them only to provide services to you. Only authorized employees have access to your transaction information and will access it only when necessary, eg for processing your orders. When coffee-market.gr uses third parties for system support, it ensures that they observe the company’s privacy policy. Coffee-market.gr do not disclose customer information and transactions, unless requested in writing by yourselves or by the Court of Law or by state authorities.

  3. Privacy Policy: When you place an order with www.coffee-market.gr and when you ask us to inform you of new products and services, we will ask you to fill in your information (name, surname, email address, phone, etc.). Any personal data you provide us with are intended solely to ensure our ability to serve you and may not be used by anyone else, without complying with the provisions Law 2472/97 on protection of personal data, as in force at the time of your order. The personal data you store online www.coffee-market.gr are used exclusively by coffee-market.gr or affiliated businesses, to support, promote and execute our transactions. All information is encrypted and stored securely.

    Our data may be released to judicial, administrative and other legal authorities upon their request and in accordance with the pertinent laws. The Customer has, within the framework of the law on telecommunications, rights of editing and refusal provided for in Articles 11 to 13 of Law 2472/1997

From the horizontal menu at the top of the page, you can view our products by clicking with your mouse over the button "Shop Online". That way you enter the online store of www.coffee-market.gr. In front you will see the latest special offers and featured products of the store. If something interests you, click on the icon and you will be transferred to the specific product. On the left hand side of the page there is a vertical menu of product categories available in our store. You can choose any category you want and see all the products in this category on the right side of the page. You can read the short description of each product and buy the products you want by pressing the "Add to cart" button. A message will appear "The product has been added to your cart." This message will disappear by itself. If you would like more information about a product, you can select it by clicking its name or picture.

You can select a different category and continue shopping.

When you have finished shopping, click on "Show Cart" at the top of the page.

In the basket, you can change the quantity of a product by changing the number in the box next to the price and press the button with the arrows to update the quantity. You can also delete a product from your cart by clicking on the waste bin button next to the product.

If you have a discount code, enter it in the box at the bottom of the page.

By clicking on "Checkout" you will be taken to another page which asks you to either enter your email and password if you are already a member, or to register with coffee-market.gr.

At the checkout there are 3 steps.

Step 1: Select shipping address

Step 2: Shipping Method: you can choose to either pick up your order from our store for free, or for it to be sent to you. The price of postage depends on the weight of your order; it will be listed next to "Post"

Payment method: there are 4 methods of payment:

By Bank Transfer
Pay in the store
Cash on Delivery (extra cost of 4.31 Euros)
Credit/Debit card (we accept Visa, Visa Electron, Mastercard and American Express)

Step 3: Complete Order. Here you can see all the information you have entered to confirm your order. You can also leave a note about your order. It is important to check the box "I agree to the Terms and Conditions" otherwise you will not be able to send your order. Please take a few minutes to read the Terms and Conditions of use. They will appear in a separate window if you click on the link.

Finally, click on "Confirm Order" to send your order.

If you are a new customer, you will need to open an account with us in order to place an order. Click on "Login" at the top right of the page and you will be transferred to a new page. On the left hand side you will see the area where members enter using their username and password that were selected during their registration. On the right hand side, you can register with www.coffee-market.gr by clicking on the link "Register".

On the next page, enter your e-mail and choose a password. Your password must be at least 6 characters, letters or numbers, without spaces.

In the Customer Information fields, it is necessary to fill in the fields which have an asterisk * next to them, ie name, surname, address and phone number. For an invoice, you must fill out your profession, your Tax Identification Number (AFM) and the branch of the Tax Office where you are registered (DOY).

To complete your registration, you must click on the box that says you agree to our Terms of Use.

Then click on "Send Registration" at the bottom of the page and your account will be opened. The password is personal, and it is your responsibility to keep it safe and secret. Now you can go ahead with your shopping.

Alternatively, when you complete your shopping, click on "Show Cart" at the top of the page. At the bottom of the page there is the option "New customer? Please provide your billing information." Click on this link and fill in the form that will appear so we can process the transaction. Coffee-market.gr respects and protects your privacy. Please read our terms of use for protecting your privacy.

To log into your account, click on the "Login" link at the top right of the page and you will be transferred to a new page. Customers who have already registered an account with us can login on the left hand side of the new page. Your username is your e-mail address and the password is the one you chose when you opened your account. Now you can start shopping.

You can change your password, and your address or phone anytime you want after you login to your account, by clicking on the link "My Account" at the top right of the page.

You can also add shipping addresses to your account. Please select an appropriate nickname (eg office, cottage, etc.) to facilitate future purchases. Then press on the "floppy disk" save icon on the right side of the form.


METHODS OF PAYMENT

There are 4 payment methods:

  1. By Credit/Debit Card

    Credit card debiting takes place using the secure systems of Alpha Bank. We take payment from your card at the time we receive your order. After you confirm payment by credit/debit card, you will be transferred to Alpha Bank’s secure page, where you can fill in your sensitive information in confidence offered to you by SSL (Secure Socket Layers) protocol. When you access the secure page the web address will change from http// to https// where s stands for secure and your browser will indicate to you that you are on a secure page. Your information is then encrypted and securely transferred to Alpha Bank’s database. Coffee-market.gr does not have access to your card information; it just receives payment from the bank for your order. We accept the following cards:

    Visa, Visa Electron
    Mastercard
    American Express

  2. By telephone on (0030) 27520 96222

  3. By direct bank transfer to our bank account:

    Piraeus Bank Account Number 5518-062666-657

    Eurobank Account Number 00260097410200544054

    Account name: Balaskas Chr. Stylianos.

    After paying the money into our account, you have to send us a copy of the bank transfer via e-mail on This e-mail address is being protected from spambots. You need JavaScript enabled to view it or via fax on (0030) 27520 96224 or via the post office along with your order number and your name and surname. If you do the bank transfer via the internet, please put your order number as a reference. We shall process your order as soon as the payment comes into our account.

    If a week elapses and we haven’t heard from you, we shall send you an e-mail reminding you of your order. If another two weeks elapse after the reminding e-mail, we shall cancel the order. 

  4. Cash on delivery

    This is only possible within Greece and an extra charge will be added to your order.  The charge will be indicated to you at the time of checkout.

To cancel an order you must send e-mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it fax to (0030) 27520 96224. You can cancel your order up to the point of dispatch. You can check the status of your order on our website by accessing your account with your e-mail and your password. After dispatch, the order cannot be cancelled.


DELIVERY

We deliver everywhere in Greece. For shipments abroad, please contact us on 0030 27520 96222 or e-mail us on This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Shipping cost depends on the weight of your order and on the delivery address. If the weight of your order is up to 4 kilograms, the shipping cost is 4.5 Euros + VAT at 23%. For orders over 4 kilograms, each kilogram is charged at 90 cents + VAT at 23%. If you choose to pay by cash on delivery, you will be charged an extra 3.5 Euros + VAT 23%.

We use ACS courier and Hellenic Post services for delivering your orders. Deliveries within Greece take approximately 3-4 working days.


PRODUCT RETURNS

Coffee-market.gr gives you the right to return the products you bought, in the same condition they were when you received them, in a secure package along with the sales receipt, within 7 working days from the date you received them. In this case, you will have to contact us either by telephone on (0030) 27520 96222 or by e-mail on This e-mail address is being protected from spambots. You need JavaScript enabled to view it . The return address is:

Coffee Market
Timenou 34
Argos
22100
Greece

In order to avoid inconvenience, it is advisable to check the order at the time of delivery. Check the state of the products delivered and the packaging in order to detect any obvious problems e.g. wrong products.


NEWSLETTER

Our Newsletter contains new products and news relevant to our business. You can subscribe to our newsletter simply by typing your name and email address in the box "Subscribe to our Newsletter" on the left of the page and clicking the link "Register"; you will see the message "You have successfully registered" at the bottom of the screen. You can unsubscribe anytime you want by going to "my account" and then "Account Information". You will see the box "Subscribe" checked. Deselect the box and save to cancel your subscription.


Not found the answer you were looking for?

Do not hesitate to contact us.

Telephone: 27520 96222
Mobile phone: 6956110444
E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Address: Coffee Market
Argous 165
Nafplio
21100

Copyright © 2012-2019 www.coffee-market.gr. All Rights Reserved.