On this page you will find answers to frequently asked questions. If you do not find the answer to your question, please do not hesitate to contact us.
USE OF SITE
Coffee Market recognizes the importance of online safety when it comes to your personal data and your online transactions; this is why we take all necessary measures and use the most modern and advanced methods to ensure maximum safety. All information related to your personal data and your transactions are secure and confidential. Online safety on coffee-market.gr is achieved through the following methods:
Customer Identification: When you login, your e-mail address and you password securely provide access to your personal information. The only person who has access to your information is yourself and it is your responsibility to keep them safe and not reveal them to third parties.
Our data may be released to judicial, administrative and other legal authorities upon their request and in accordance with the pertinent laws. The Customer has, within the framework of the law on telecommunications, rights of editing and refusal provided for in Articles 11 to 13 of Law 2472/1997
From the horizontal menu at the top of the page, you can view our products by clicking with your mouse over the button "Shop Online". That way you enter the online store of www.coffee-market.gr. In front you will see the latest special offers and featured products of the store. If something interests you, click on the icon and you will be transferred to the specific product. On the left hand side of the page there is a vertical menu of product categories available in our store. You can choose any category you want and see all the products in this category on the right side of the page. You can read the short description of each product and buy the products you want by pressing the "Add to cart" button. A message will appear "The product has been added to your cart." This message will disappear by itself. If you would like more information about a product, you can select it by clicking its name or picture.
You can select a different category and continue shopping.
When you have finished shopping, click on "Show Cart" at the top of the page.
In the basket, you can change the quantity of a product by changing the number in the box next to the price and press the button with the arrows to update the quantity. You can also delete a product from your cart by clicking on the waste bin button next to the product.
If you have a discount code, enter it in the box at the bottom of the page.
By clicking on "Checkout" you will be taken to another page which asks you to either enter your email and password if you are already a member, or to register with coffee-market.gr.
At the checkout there are 3 steps.
Step 1: Select shipping address
Step 2: Shipping Method: you can choose to either pick up your order from our store for free, or for it to be sent to you. The price of postage depends on the weight of your order; it will be listed next to "Post"
Payment method: there are 4 methods of payment:
By Bank Transfer
Pay in the store
Cash on Delivery (extra cost of 4.31 Euros)
Credit/Debit card (we accept Visa, Visa Electron, Mastercard and American Express)
Step 3: Complete Order. Here you can see all the information you have entered to confirm your order. You can also leave a note about your order. It is important to check the box "I agree to the Terms and Conditions" otherwise you will not be able to send your order. Please take a few minutes to read the Terms and Conditions of use. They will appear in a separate window if you click on the link.
Finally, click on "Confirm Order" to send your order.
If you are a new customer, you will need to open an account with us in order to place an order. Click on "Login" at the top right of the page and you will be transferred to a new page. On the left hand side you will see the area where members enter using their username and password that were selected during their registration. On the right hand side, you can register with www.coffee-market.gr by clicking on the link "Register".
On the next page, enter your e-mail and choose a password. Your password must be at least 6 characters, letters or numbers, without spaces.
In the Customer Information fields, it is necessary to fill in the fields which have an asterisk * next to them, ie name, surname, address and phone number. For an invoice, you must fill out your profession, your Tax Identification Number (AFM) and the branch of the Tax Office where you are registered (DOY).
Then click on "Send Registration" at the bottom of the page and your account will be opened. The password is personal, and it is your responsibility to keep it safe and secret. Now you can go ahead with your shopping.
To log into your account, click on the "Login" link at the top right of the page and you will be transferred to a new page. Customers who have already registered an account with us can login on the left hand side of the new page. Your username is your e-mail address and the password is the one you chose when you opened your account. Now you can start shopping.
You can change your password, and your address or phone anytime you want after you login to your account, by clicking on the link "My Account" at the top right of the page.
You can also add shipping addresses to your account. Please select an appropriate nickname (eg office, cottage, etc.) to facilitate future purchases. Then press on the "floppy disk" save icon on the right side of the form.
METHODS OF PAYMENT
There are 4 payment methods:
By Credit/Debit Card
Credit card debiting takes place using the secure systems of Alpha Bank. We take payment from your card at the time we receive your order. After you confirm payment by credit/debit card, you will be transferred to Alpha Bank’s secure page, where you can fill in your sensitive information in confidence offered to you by SSL (Secure Socket Layers) protocol. When you access the secure page the web address will change from http// to https// where s stands for secure and your browser will indicate to you that you are on a secure page. Your information is then encrypted and securely transferred to Alpha Bank’s database. Coffee-market.gr does not have access to your card information; it just receives payment from the bank for your order. We accept the following cards:
Visa, Visa Electron
By telephone on (0030) 27520 96222
By direct bank transfer to our bank account:
Piraeus Bank Account Number 5518-062666-657
Eurobank Account Number 00260097410200544054
Account name: Balaskas Chr. Stylianos.
If a week elapses and we haven’t heard from you, we shall send you an e-mail reminding you of your order. If another two weeks elapse after the reminding e-mail, we shall cancel the order.
Cash on delivery
This is only possible within Greece and an extra charge will be added to your order. The charge will be indicated to you at the time of checkout.
Shipping cost depends on the weight of your order and on the delivery address. If the weight of your order is up to 4 kilograms, the shipping cost is 4.5 Euros + VAT at 23%. For orders over 4 kilograms, each kilogram is charged at 90 cents + VAT at 23%. If you choose to pay by cash on delivery, you will be charged an extra 3.5 Euros + VAT 23%.
We use ACS courier and Hellenic Post services for delivering your orders. Deliveries within Greece take approximately 3-4 working days.
In order to avoid inconvenience, it is advisable to check the order at the time of delivery. Check the state of the products delivered and the packaging in order to detect any obvious problems e.g. wrong products.
Our Newsletter contains new products and news relevant to our business. You can subscribe to our newsletter simply by typing your name and email address in the box "Subscribe to our Newsletter" on the left of the page and clicking the link "Register"; you will see the message "You have successfully registered" at the bottom of the screen. You can unsubscribe anytime you want by going to "my account" and then "Account Information". You will see the box "Subscribe" checked. Deselect the box and save to cancel your subscription.
Not found the answer you were looking for?
Do not hesitate to contact us.
Telephone: 27520 96222
Mobile phone: 6956110444
Address: Coffee Market