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TERMS AND CONDITIONS OF USE

USING THE WEB SITE COFFEE-MARKET.GR INDICATES YOUR AGREEMENT TO THE FOLLOWING TERMS AND CONDITIONS:

AGREEMENT

Agreement for the Use of the Web Site

http://www.coffee-market.gr is the online shop of the company Balaskas Chr. Stylianos which has its operating base in Nafplio, Greece under the commercial name Coffee Market (VAT No. 149099488, registered in Nafplio, Greece). The online shop is operating at the web address www.coffee-market.gr under the terms and conditions stated below. Please read them carefully, as using the coffee-market.gr shop indicates your agreement to be bound by these terms and conditions. If you disagree with any or all of the terms and conditions, do not register or use the coffee-market.gr site. This Agreement constitutes the entire and only agreement between us and you.

Amendments

We may change or update these Terms and Conditions, without specific notice to you. The latest agreement will be posted on the site. Customers are encouraged to consult the Terms and Conditions prior to each use.

Copyright

Reproducing in any way the entire web site or part of it (organisation, design, photographs, documents etc.) is strictly prohibited. Viewing, printing or downloading of any content, graphic, form or document from the site grants you only a limited, non-exclusive license for use solely by you for your own personal use and not for republication, distribution, assignment, sublicense, sale, preparation of derivative works or any other way of commercial use.

Editing, Deleting and Modification

We reserve the right in our sole discretion to edit or delete any documents, information or other content appearing on the site, including this Agreement, without further notice to users of the site.

Limited Liability

Coffee-market.gr does not guarantee the availability of products, but guarantees to contact you soon after your order has been placed and make you aware if a product is not available. At the same time, we cover ourselves about the delivery time when circumstances are beyond our control (i.e. bad weather, strikes). Coffee-market.gr does not take responsibility about any damage, direct or indirect, that may arise from not delivering your order. We will not be liable to you for any damages of any kind that may result from use of or inability to use our site, under any circumstances, including negligence. The contents of the site coffee-market.gr are provided “as is” without any express or implied warranties of merchantability and fitness for a particular purpose. The administrators of coffee-market.gr do not guarantee that the services, the content and the products will be offered without break and without mistakes. Furthermore, they do not guarantee that our website or any affiliated website or the web server will be offered to you without viruses or other damaging programmes. The cost of possible repairs will be undertaken in total by the customer.

Nontransferability

Your right to use the site is not transferable. Any password or right given to you to obtain information or documents is not transferable and may only be used by you.

SECURITY

Privacy Policy

At coffee-market.gr, your privacy is our priority. We are committed to protecting your privacy and we are respecting the personal data law 2472/1997 in its current form. You can browse the pages of our virtual shop without sharing any personal information. However, you will need to make some of your personal data known to us if you would like to place an order, so that we can process your order and offer you more personalised experience on our site. This privacy Policy explains how your personal data is used and your rights on the data we collect. In order to become a member and place an order, we ask you to fill in your name and surname, your address, the delivery address if different to yours, your e-mail address and your telephone number. Coffee-market.gr is collecting this data in order to:

  1. Open an account for you and make your next orders easier
  2. Fulfil your orders
  3. Confirm your orders
  4. Offer you quick and effective service when you contact us
  5. Contact you about your order or inform you about new products and services. Coffee-market.gr will not overuse the possibility to contact you for marketing reasons. Also, you can stop receiving these messages at any point in time you wish to.
  6. Create statistical data concerning customers and their orders at coffee-market.gr to help improve our service to you. Coffee-market.gr may instruct a third party to conduct marketing and statistic work for them. In this case, all third parties have to learn and obey our privacy policy as it is stands in this page. Under no other circumstances will coffee-market.gr sell, rent, exchange or in any other way pass your personal data to any other party. The only exception to this is when required by the Court of Law.

After becoming a coffee-market.gr member, you have the right to view and edit your personal data (article 12 L.2472/1997). You can do this simply by logging on to your account and pressing the “My Account” link to visit your account pages. The changes you make will be reflected in our databases instantly. Furthermore, you have the right not to give us the right to use your information, and also the right to deactivate your account (article 13 L.2472/1997). In this case, please e-mail us on contact@coffee-market.gr. During your registration as a coffee-market.gr member, you are asked whether you wish to be contacted for marketing reasons. If you do not wish to receive any marketing material from us, do not activate the “Subscription” box. Also, you can OPT OUT of these messages at any point in time you wish to either by unchecking the Subscription box in your account pages or by clicking the Unsubscribe link at the bottom of our communication.

By becoming a member, you confirm that the information provided to us is true and that you agree to abide by the Terms and Conditions of use of this site. Please note that your membership can be cancelled without notice if it is determined that false or misleading information has been provided; the Terms and Conditions of use have been violated; or other abuses have occurred as determined by coffee-market.gr in its sole discretion. If membership has been revoked, coffee-market.gr reserves the right to refuse application or readmission to the membership programme.

SSL Encryption

www.coffee-market.gr website uses SSL (Secure Sockets Layer) protocol for safe online ordering. All customers’ personal information, such as name and address are encrypted so they cannot be read or altered during their transfer over the Internet.

SSL protocol is the current global Internet standard for online website certification to web users for the encryption of data between network users and network servers (web servers). An encrypted SSL communication requires all information sent between a client and a server to be encrypted by the sending software and decrypted by the receiving software, protecting personal information during transmission. Furthermore, all information sent by the SSL protocol are protected by a mechanism which automatically detects whether the data was modified during the transfer.

Cookies

Cookies are pieces of information that your browser stores on your computer's hard drive which identify you when you enter the site. We will use cookies when you access our website in order to make it quicker and easier for you to use.  Cookies cannot read any other information that may be stored on your computer, or access any other information about you or people who may use your computer.  Only coffee-market.gr can access the information provided by these cookies.  You may set your browser to refuse to accept cookies however by doing this you may not be able to access certain parts of our site.

Links to Other Sites

Coffee-market.gr may contain links to other websites. Please note that when you click on one of these links, you may be leaving the coffee-market.gr site and entering another website. These sites may independently collect or request information about you and we encourage you to read the privacy statements of these linked sites as their privacy may differ from ours.

Submissions

All suggestions, ideas, notes, concepts and other information you may from time to time send to us (collectively, "Submissions") shall be deemed and shall remain our sole property and shall not be subject to any obligation of confidence on our part, and shall be entitled to unrestricted use of the Submissions for any purpose, without compensation to the provider of the Submissions.

PRODUCTS – Availability, Purchase, Payment

Products & Pricing

Whilst coffee-market.gr takes all resonable care to ensure that all descriptions, details and prices of products on the website are correct, the information appearing on the website at any time may not accurately reflect the exact position at the moment you place your order. All our products are new unless stated. Coffee and beverages are offered in airtight containers to keep fresh.

The prices shown for each product include 13% VAT on food and 23% VAT on the other products. Coffee-market.gr reserves the right to adjust prices without prior notice to the customer. The prices you pay for the products are those which are set out on the website at the time you place the order (plus delivery charges) except where we discover an error in the price of the products you have ordered.  If this should occur then we will contact you as soon as possible after receiving your order and give you the option of reconfirming your order at the correct price or cancelling it.  If we are unable to contact you then we will refund any payment you have made and treat the order as cancelled.

Please be aware that colours and appearance of our products may vary slightly from the way they appear on your monitor screen.  All measurements and sizes are approximate, although we make every effort to ensure that they are as accurate as possible.

Promotions and Discounts

We reserve the right to withdraw any offers without notice.

Product Availability

If some of the products you ordered are not available, coffee-market.gr will contact you via e-mail or phone to inform you of the expected delivery date or to suggest an alternative product. If you believe that the estimated delivery date or the suggested products are not satisfactory, you have the right to cancel your order and refund your money.

Payment

After you have selected the product or products you wish to buy and you are registered as a member of coffee-market.gr, the next step is paying for the goods. You can pay by any of the following ways: 

1. By Credit/Debit Card

Credit card debiting takes place using the secure systems of Alpha Bank. We take payment from your card at the time we receive your order. After you confirm payment by credit/debit card, you will be transferred to Alpha Bank’s secure page, where you can fill in your sensitive information in confidence offered to you by SSL (Secure Socket Layers) protocol. When you are access the secure page the web address will change from http// to https// where s stands for secure and your browser will indicate to you that you are on a secure page. Your information is then encrypted and securely transferred to Alpha Bank’s database. Coffee-market.gr does not have access to your card information; it just receives payment from the bank for your order. We accept the following cards:

  • Visa, Visa Electron
  • Mastercard
  • American Express

2.By telephone on (0030) 27520 96222
3. By direct bank transfer to our bank account:

Piraeus Bank Account Number 5518-062666-657

Eurobank Account Number 00260097410200544054

Account name: Balaskas Chr. Stylianos.

After paying the money into our account, you have to send us a copy of the bank transfer via e-mail on contact@coffee-market.gr or via fax on (0030) 27520 96224 or via the post office along with your order number and your name and surname. If you do the bank transfer via the internet, please put your order number as a reference. We shall process your order as soon as the payment comes into our account. 

If a week elapses and we haven’t heard from you, we shall send you an e-mail reminding you of your order. If another two weeks elapse after the reminding e-mail, we shall cancel the order. 

4. Cash on delivery

This is only possible within Greece and an extra charge will be added to your order.  The charge will be indicated to you at the time of checkout.

Order Confirmation

After you place your order, you will receive an e-mail from us with your order confirmation. The e-mail will contain the products you ordered, the total value of the transaction, and the delivery address. If there is anything wrong in the details of the e-mail, please contact us on the same day. Coffee-market.gr will not be liable for processing orders based on wrong details given by you.

SHIPPING AND RETURNS

Delivery

We currently accept and deliver online orders within Greece only.  Orders sent by post may be sent using the Greek postal system or by courier depending on the address of the customer.

Delivery Costs

The delivery cost depends on the weight of the products you have ordered and on the delivery address. If the weight of your order is up to 4 kilograms, the delivery cost is 4.5 euros + 23% VAT. For orders above 4 kilograms, there is an extra charge of 90 cents per additional kilogram + 23% VAT. If the payment method you have chosen is cash on delivery, you will be charged an additional 3.5 euros + 23% VAT.

Full or Partial Order Cancellation

In order to cancel your order, you have to send us an e-mail on contact@coffee-market.gr or a fax on (0030) 27520 96224. You will be able to cancel an order up to the time of delivery. You can check your order status by login in your account by using your e-mail address and your password. After dispatch, you cannot cancel your order. 

Order Cancellation (partial or full)

To cancel an order you must send e-mail to contact@coffee-market.gr fax to (0030) 27520 96224. You can cancel your order up to the point of dispatch. You can check the status of your order on our website by accessing your account with your e-mail and your password. After dispatch, the order cannot be cancelled.

Returns Policy

Coffee-market.gr gives you the right to return the products you bought, in the same condition they were when you received them, in a secure package along with the sales receipt, within 7 working days from the date you received them. In this case, you will have to contact us either by telephone on (0030) 27520 96222 or by e-mail on contact@coffee-market.gr. The return address is:

Coffee Market
Argous 165
Nafplio
21100
Greece

In order to avoid inconvenience, it is advisable to check the order at the time of delivery. Check the state of the products delivered and the packaging in order to detect any obvious problems e.g. wrong products.

Force Majeure

If for reasons beyond our control (i.e. bad weather, strikes) we are unable to deliver your products in the given timeframe, we shall contact you by e-mail, so you can let us know whether or not you wish us to complete your order under the given circumstances.

Verifying Members' Address

Coffee-market.gr reserves the right to contact a Member via email to verify the accuracy of account information (including the Member's correct name and address) which is needed to provide the Member with the information he or she requested from coffee-market.gr.

Third-Party Services

Our site may contain links which allow access to or advertise third-party Merchant sites from which you may purchase or otherwise obtain certain goods or services. You understand that we do not operate or control the products or services offered by Merchants. Merchants are responsible for all aspects of order processing, fulfillment, billing and customer service. We are not a party to the transactions entered into between you and Merchants. Merchants’ sites are governed by their own terms and conditions. You agree that use of such merchants is at your sole risk and is without warranties of any kind by us.

LAW

Coffee-market.gr Applicable Law

You agree that all actions or proceedings arising directly or indirectly out of this agreement, or use of this site, or any products or services obtained by you through such use, shall be legislated in the court of Greece. You are expressly submitting and consenting in advance to such jurisdiction in any action or proceeding in any of such courts, and are waiving any claim that Nafplio, Greece, is an inconvenient forum. This site is created and controlled by Balaskas Chr. Stylianos, in Nafplio, Greece (VAT No. 149099488). As such, the laws of Greece will govern the terms and conditions contained in this Agreement and elsewhere throughout the site, without giving effect to any principles of conflicts of laws.

Copyright © 2012-2019 www.coffee-market.gr. All Rights Reserved.